Privacy Policy

Tronix-AI, the web and mobile application, is owned and operated by Epic Global Digital Solutions Pvt. Ltd. We value the privacy of our users and Clients (you). Hence, we have formulated this Privacy Policy to underscore our dedication to safeguarding your privacy. We urge you to thoroughly review this Privacy Policy each time you engage with our application, services, or conduct business with us. By utilizing our website or applications (referred to as our Services), you agree to adhere to the principles outlined in this Privacy Policy.

This Privacy Policy elucidates our guidelines and procedures concerning the gathering and utilization of information you provide to us or that we gather about you via our Platform. It also aims to apprise you of the options available to control or limit the accessibility and utilization of your information on the Platform. Regardless of your location or the country from which you submit your information, you agree to our utilization of your information in accordance with this Privacy Policy, within the territories where Tronix-AI offers its Services.

Information Collection

Tronix-AI gathers various forms of information from you, including data that could potentially identify you personally, as well as details regarding your internet connection, the devices you employ to access our Services, and your patterns of usage. This information is collected either when you voluntarily provide it while utilizing the Services and/or automatically as you interact with the Services. Automatically collected data may encompass usage patterns, IP address, device identification and type, browser specifics, language settings, your device operating system, access times, your device geographical location when our application is in use, and information obtained through cookies, web beacons, and other tracking technologies.

The Client must access the Services either via the Platform directly or through authorized personnel. The gathered information is intended for enhancing our Services, refining their features, and managing your usage of the Services.

Without limiting the scope of the above, the information gathered by Tronix-AI from you may encompass (but is not restricted to) the following:

• Business details and contact information of the Client (including company name, registered office, business registration numbers, payment modules, owner name, gender, email address, phone number, date of birth, industry sector, etc.).
• Information of authorized personnel (including names, contact numbers, usernames, passwords, access rights granted, job roles, etc.).
• Details regarding end-users and customers (such as name, contact information, service history, interaction records, support tickets, etc.) - handled in strict compliance with data privacy regulations.
• Business systems and integration information
• Information pertaining to AI bot interactions and conversations
• Data concerning your utilization of the AI-powered bot Services and the information of service providers associated with it.
• Location data: As part of our service offering, location information may be collected for service optimization and analytics.
• Details concerning business transactions conducted (including service type, subscription fees, billing information, and associated data)
• Communication data related to customer support and service delivery
• Log data generated during your interactions with the AI bot Services
• Additional information voluntarily provided by you, such as details shared via emails, letters, or through the use of our AI bot Services.

Data Protection

Your Disclosure of Information

Tronix-AI aims to offer you options regarding the personal information you share with us. You have the ability to configure your browser or mobile device to reject all or certain browser cookies, or to receive alerts when cookies are being sent. Please be aware that disabling or rejecting cookies may result in certain parts of our Services becoming inaccessible or functioning improperly.

Information Usage

Tronix-AI gathers and retains personal information you provide through our Services. This data is solely used for specific purposes, including:

• To facilitate your access to our AI-powered bot Services, enhance customer support efficiency, and innovate new AI features.
• To sustain the functionality of our AI bot Services, encompassing tasks such as processing payments, issuing receipts, facilitating communication between Clients and their customers, as well as Clients with each other (including automated responses and customer service).
• To periodically inform you about essential details concerning the AI bot Services and your user account on them.
• To guarantee the security of Clients and their end-users.
• To adhere to relevant laws, regulations, and industry guidelines.
• To furnish you with updates, insights, and information on AI products and services, as well as information on related, affiliated, or associated service providers and partners that we deem relevant to your business.
• To analyze usage trends to aid in enhancing our AI-powered bot Services.
• Enable your participation in interactive AI features provided by the Services.
• To improve AI algorithms for better service delivery and automation capabilities.
• In any other manner as described when you provide the information.

We handle all personal and business information you submit as confidential, processing it solely for the purpose of providing our AI bot Services to you. Recognizing the sensitivity of business data and other details provided, we maintain the highest level of confidentiality. Your business information is not disclosed to any service provider without your consent. Rest assured, your personal and business information is not shared with third parties for marketing purposes without your explicit consent.

We acknowledge that you may provide financial details (credit card, debit card, bank account information, billing address, etc.) periodically. We solely use this information to finalize service transactions with you. Maintaining the utmost confidentiality, we ensure that your financial data is transmitted via industry-approved payment gateways, employing digital encryption for the highest level of security achievable with current technology.

Review, Modify, or Delete Information

Tronix-AI endeavors to accurately record the personal and business information you provide through the Services and any subsequent updates, aiming to enhance the performance of our AI bot services.

Tronix-AI urges you to review, update, and rectify any personal information maintained about you. You may request the deletion of inaccurate, incomplete, or irrelevant personal data, or data processed in violation of legal requirements.

You can modify, update, or delete your information at any time using the link provided within the Service, subject to data retention requirements.

You possess the right to review, update, correct, and delete your information, in accordance with our records retention policies and relevant laws, including statutory data retention requirements.

External Websites

The Service may include links to other websites that gather personally identifiable information about you. Tronix-AI holds no responsibility for the privacy practices or content of these third-party websites and assumes no liability for any breaches resulting from them.

Adherence to Data Protection Regulations

The information obtained from or about you by Tronix-AI may be processed and stored in India and our various servers worldwide. Different data protection regulations may apply in these locations compared to your country of residence. Tronix-AI adheres to industry-standard regulations for data collection, use, and retention, including compliance with data privacy laws. By using the Services, you consent to the collection, transfer, use, storage, and disclosure of your information as outlined in this Privacy Policy, including its transfer outside your country of residence.

Information Protection Measures

Tronix-AI has implemented appropriate physical, electronic, and managerial procedures to safeguard and prevent unauthorized access to user information, maintaining data security. These measures consider the sensitivity of collected, processed, and stored business information, as well as current technology standards. Tronix-AI adheres to industry standards for protecting personal and business information during transmission and upon receipt, including the utilization of vault and tokenization services from third-party providers.

While Tronix-AI endeavors to employ commercially acceptable means to protect your personal and business information, absolute security cannot be guaranteed. Therefore, usage inconsistent with this Privacy Policy is possible.

Tronix-AI neither accepts nor assumes liability or responsibility for information disclosure resulting from transmission errors, unauthorized third-party access, or other causes beyond Tronix-AI control. Users play a crucial role in ensuring the security of their personal information. Please refrain from sharing your Tronix-AI account username, password, or other security details with anyone. Instructions received by Tronix-AI using your username and password will be deemed authorized by you.

AI and Machine Learning Data Usage

Updates to This Privacy Policy

Tronix-AI reserves the right to update this Privacy Policy periodically to reflect changes in law, data collection and usage practices, Service features, or technological advancements. Please check this page regularly for updates. Your use of collected information is subject to the Privacy Policy in effect at the time of use. Any significant changes to this Privacy Policy will be posted here. Please review updates carefully. Your continued use of the Services after changes to this Privacy Policy are posted signifies your consent and acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy, please contact us: